A Spanish customer, Alejandro, sent an inquiry, “Our company would like to customize industrial sealing and dustproof brush strips. May I ask if your company can provide samples?” After receiving Alejandro’s message, our customer service representative, Wayne, quickly replied. Further communication with Alejandro revealed that he had previously ordered industrial sealing and dustproof brush strips from China but has lost contact with the original supplier. Therefore, he is looking for a new manufacturer to cooperate with.
Upon understanding the situation, Wayne from [FIFO] Customer Service introduced our company’s background to Alejandro: [FIFO] Brush Industry is a manufacturing enterprise that produces high-quality industrial sealing and dustproof brush strips. Products can be customized according to the customer’s use to provide different usage solutions, and when used with different aluminum alloy brackets, they can achieve better sealing for energy saving, dustproof and insect-proof effects. Wayne collected specific product dimensions, specifications, and other information from Alejandro. It was found that this product is very similar to the industrial sealing and dustproof brush strips commonly used by our company, but there are still some differences in details such as specifications. Wayne provided Alejandro with the existing industrial sealing and dustproof brush strips from [FIFO] for reference. Our company has been manufacturing this product for many years, and the technology is very mature. Therefore, we can completely customize the mold for Alejandro’s product without any risk.
Alejandro was very pleased and immediately requested a sample. Now, the industrial sealing and dustproof brush strips from [FIFO] have been installed on Alejandro’s company’s new product, ready to be sent to their customers. Alejandro is very grateful for the fast and high-quality service provided by [FIFO], as well as the perfectly matched products!